214-444-NUVO

Privacy Policy

Welcome to Nuvo HVAC! This Privacy Policy outlines how we collect, use, disclose, and manage your information. Your privacy is important to us, and we are committed to handling your personal information responsibly and transparently.

INTRODUCTION

This Privacy Policy explains the practices of Nuvo HVAC (“we,” “our,” or “us”) regarding the collection, use, and disclosure of personal information when you engage with our services, including contacting us about HVAC services. By using our services, you agree to the terms outlined in this policy.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy from time to time.

WHAT TYPE OF INFORMATION DO WE COLLECT?

We collect the following types of information to provide and improve our services:

  • Contact Information: This includes your name, email address, phone number, and service address, which we use to communicate with you regarding HVAC services.
  • Service Details: Information relevant to your request, such as system type, service needs, property details, and scheduling preferences.
  • Browsing Data: When you interact with our website, we may collect non personal data such as your IP address, browser type, and technical information to improve website performance.

HOW DO WE USE THE INFORMATION THAT WE COLLECT?

We use your information only to:

  • Contact You: To communicate with you about your service request, provide estimates, confirm appointments, and answer questions.
  • Improve Our Services: To enhance and personalize our services based on feedback and usage.
  • Legal Compliance: To comply with applicable laws and regulations regarding data use.

SMS OPT-IN CONSENT AND PHONE NUMBER PRIVACY

We collect phone numbers only with your express opt in consent to receive SMS communications from Nuvo HVAC. We use these numbers solely for communication regarding your services. Your phone numbers and SMS consent information will not be shared with third parties under any circumstances.

TYPES OF SMS COMMUNICATIONS

By opting in to SMS communications from Nuvo HVAC, you may receive messages related to:

  • Appointment reminders
  • Service updates
  • Estimates and invoices
  • General customer service inquiries

STANDARD SMS DISCLOSURES

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out of SMS communications at any time, reply STOP.
  • For assistance, reply HELP or visit domain.com.

OPT-IN CONSENT

By providing your phone number and explicitly opting in, you consent to receive SMS messages from Nuvo HVAC. Consent is not a condition of service, and you may opt out at any time by replying STOP.

OPT-OUT INSTRUCTIONS

To stop receiving SMS messages from Nuvo HVAC, reply STOP to any message. You will receive a confirmation message, and no further messages will be sent.

HELP INSTRUCTIONS

For assistance, reply HELP to any message. You may also contact us via:

WITH WHOM DO WE SHARE INFORMATION THAT WE COLLECT?

Nuvo HVAC does not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:

  • Service Providers: Trusted partners who assist in operating our business and are obligated to keep your information secure and confidential.
  • Legal Authorities: If required by law, we may disclose information to governmental authorities as part of legal proceedings or investigations.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

COOKIES AND SIMILAR TECHNOLOGY

Our services may use cookies and similar tracking technologies to enhance your experience and analyze usage.

HOW WE MANAGE YOUR COOKIES

You can control and manage cookies through your browser settings. Blocking cookies may impact your experience.

WHO CAN YOU CONTACT FOR MORE INFORMATION?

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please reach out to us:

Thank you for trusting Nuvo HVAC with your information. We are dedicated to protecting your privacy and providing a safe and transparent experience.